Refund & Return Policy

 

60-Day Damage & Defect Money-Back Guarantee

We stand behind the condition and functionality of our products.

If your item arrives damaged, broken, defective, or does not function as intended, you may be eligible for a refund under our 60-Day Damage & Defect Money-Back Guarantee.

Claims must be submitted within 60 days of delivery.

To make a claim, contact support@avellaofficial.com with:

• Your order number
• A description of the issue
• Clear photos or video showing the damage or defect

We may request additional information where reasonably necessary to verify the issue.

If your claim is approved, we will provide the appropriate resolution, including a refund to your original payment method.

Change of Mind

We do not accept returns or provide refunds for change of mind.

This includes situations where you:

• No longer want the item
• Ordered the wrong item
• Changed your mind after purchasing
• Are dissatisfied for reasons unrelated to damage, defects, or the product not functioning as intended

Please review your order carefully before completing your purchase.

Damaged During Shipping

If your order arrives damaged as a result of shipping, contact us as soon as possible with photos of the item and packaging.

Damage claims must be submitted within 60 days of delivery.

Returns

Do not return an item unless our support team instructs you to do so.

If a return is required as part of an approved claim, we will provide return instructions.

Items returned without prior approval may not be accepted.

Refunds

Once a claim has been reviewed and approved, any applicable refund will be issued to the original payment method.

Your bank or payment provider may take additional time to process the refund after it has been issued.

Consumer Rights

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws. Where applicable law provides additional rights or remedies, those rights will continue to apply.

Contact

For damaged, defective, broken, or non-functioning products, contact:

support@avellaofficial.com